Question 1

What is CheckYout?

Accepted Answer

CheckYout is a check-out notification system for vacation rentals. When leaving, your guest simply scans the QR code on the door sign – and you and your cleaning team are instantly notified via WhatsApp or email.

Question 2

Does the guest need to install an app?

Accepted Answer

No. The guest scans the QR code with their phone camera – everything runs directly in the browser. Just scan and click.

Question 3

Can I try CheckYout without a physical sign?

Accepted Answer

Yes. When you sign up you can create a virtual sign. You get a QR code to print or scan directly on your phone. All features are identical. For a more professional guest experience, there's also the wooden sign as an optional upgrade.

Question 4

Does CheckYout work with Booking.com without a PMS?

Accepted Answer

Yes. You don’t need Smoobu or any other PMS. CheckYout works independently: the guest scans, your team gets notified. If you do have a PMS integration, you can additionally sync guest names and check-out times automatically.

Question 5

What happens if a guest doesn’t scan the QR code?

Accepted Answer

Nothing – the notification simply doesn’t arrive. You’ll find out through the usual channels instead. In practice, most guests scan when the QR code is placed visibly and the check-out page is simple. CheckYout also shows you in the dashboard which guests haven’t checked out (yet).

Question 6

Can I manage multiple Booking.com properties?

Accepted Answer

Yes. The CheckYout plan (CHF 18/mo, or CHF 15/mo billed yearly) includes the first property with the full feature set. Each additional property is tiered: CHF 10/mo (2nd–5th), CHF 8 (6th–15th), CHF 6 (from the 16th). Smart Home is available as an optional add-on for CHF 9.90/mo.

Question 7

How much does CheckYout cost?

Accepted Answer

One plan: CheckYout (CHF 18/mo, or CHF 15/mo billed yearly, CHF 180/year – two months free). Includes the first property with the full feature set: WhatsApp, email & webhook notifications, custom guest texts, Google review link, PMS sync (Smoobu, Guesty, Lodgify, Hostaway, Beds24) and dashboard.Additional properties, tiered: CHF 10/mo (2nd–5th), CHF 8 (6th–15th), CHF 6 (from the 16th).Smart Home (optional add-on, CHF 9.90/mo): locks (Nuki, Tedee, igloohome), heating (tado°, Netatmo, Vaillant) and lighting (Hue, Home Assistant, Shelly), account-wide.14-day free trial. All prices include VAT.

Question 8

What if the guest doesn’t check out?

Accepted Answer

CheckYout does not replace regular communication with your guest. It is an additional tool that simplifies the process. If a guest doesn’t scan, you can act as usual at the scheduled check-out time.Tip: Mention scanning the QR code in your check-out instructions – e.g. in your guest folder, your Airbnb/Booking description, or in your pre-departure message. This way your guests know about it and the scan rate increases significantly.

Checkout tool for Booking.com hosts

What Booking.com doesn’t tell you about the departure

What Booking.com leaves out – and CheckYout fills in

How it works

Frequently Asked Questions

Set up CheckYout before your next guest turnover

Further reading

You might also be interested in