Question 1

What is CheckYout?

Accepted Answer

CheckYout is a check-out notification system for vacation rentals. When leaving, your guest simply scans the QR code or taps their phone on the NFC chip on the door sign – and you and your cleaning team are instantly notified via WhatsApp or email.

Question 2

Does the guest need to install an app?

Accepted Answer

No. The guest scans the QR code with their phone camera – everything runs directly in the browser. Just scan and click.

Question 3

Can I try CheckYout without a physical sign?

Accepted Answer

Yes. When you sign up you can create a virtual sign. You get a QR code to print or scan directly on your phone. All features are identical. For a more professional guest experience, there's also the wooden sign with NFC — optional and compatible with any plan.

Question 4

Does CheckYout work with Booking.com without a PMS?

Accepted Answer

Yes. You don’t need Smoobu or any other PMS. CheckYout works independently: the guest scans, your team gets notified. If you do have a PMS integration, you can additionally sync guest names and check-out times automatically.

Question 5

What happens if a guest doesn’t scan the QR code?

Accepted Answer

Nothing — the notification simply doesn’t arrive. You’ll find out through the usual channels instead. In practice, most guests scan when the QR code is placed visibly and the check-out page is simple. CheckYout also shows you in the dashboard which guests haven’t checked out (yet).

Question 6

Can I manage multiple Booking.com properties?

Accepted Answer

Yes. With the Free plan, you manage one property for free, permanently. For multiple properties: Plus from CHF 4.90/month (up to 3 properties) or Pro from CHF 9.90/month (up to 10 properties + integrations).

Question 7

How much does CheckYout cost?

Accepted Answer

Free (CHF 0): 1 property, WhatsApp & email notifications, check-out PDF, dashboard.Plus (CHF 4.90/mo): Up to 3 properties, everything in Free plus: webhook, custom guest texts, Google review link, Nuki smart lock, PMS sync (Smoobu, Guesty, Lodgify, Hostaway, Beds24).Pro (CHF 9.90/mo): Unlimited properties, everything in Plus, plus: tado° thermostat, smart-home actions (Hue, Vaillant, Netatmo, Google Nest), priority support.All prices include VAT.

Question 8

What if the guest doesn’t check out?

Accepted Answer

CheckYout does not replace regular communication with your guest. It is an additional tool that simplifies the process. If a guest doesn’t scan, you can act as usual at the scheduled check-out time.Tip: Mention scanning the QR code in your check-out instructions – e.g. in your guest folder, your Airbnb/Booking description, or in your pre-departure message. This way your guests know about it and the scan rate increases significantly.

Booking tells you the day. CheckYout tells you the minute.

What Booking.com leaves out — you fill in, in 5 minutes.

What Booking.com leaves out — and CheckYout fills in

How it works

Frequently Asked Questions

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Further reading

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