Frequently Asked Questions about CheckYout – Checkout, Cleaning & Pricing

CheckYout is a check-out notification system for vacation rentals. When leaving, your guest simply scans the QR code on the door sign – and you and your cleaning team are instantly notified via WhatsApp or email.

CheckYout is for hosts of vacation apartments and houses whose cleaning team needs to know when the guest has really left. It runs on its own or together with your booking software (PMS).

No. You create an account, add your property and enter your cleaner’s WhatsApp number. Then you print the sign as an A4 PDF and hang it next to the door. Set up in 5 minutes.

The check-out page automatically detects your guest's phone language. 9 languages are supported: German, English, French, Spanish, Italian, Dutch, Croatian, Greek and Portuguese.

Yes. When you sign up you can create a virtual sign. You get a QR code to print or scan directly on your phone. All features are identical. For a more professional guest experience, there's also the wooden sign as an optional upgrade.

Current guest, cleaning status, door lock, heating, recent check-outs with delivery status, review click rate – all in a single overview.

The check-out sign carries the QR code of your property and hangs on or next to the entrance door. You print it yourself as an A4 PDF; the laser-engraved wooden sign is a visual upgrade. The text on the sign is in English, the check-out page appears in the guest’s language.

Ideally in a clearly visible spot near the entrance door, at about eye level. This way guests see it when leaving and can easily scan the QR code.

The guest is redirected to a short, friendly check-out page. With one tap on the button they confirm the check-out. You and your cleaning team are immediately notified via your chosen channel. Optionally, the guest is then invited to leave a Google review.

No. The guest scans the QR code with their phone camera, the check-out page opens in the browser, and one tap confirms the departure.

You receive a notification with a timestamp and see the check-out in your dashboard. If a guest scans again on the same day, the property already counts as checked out and no second message is sent.

Then your usual process continues. With your booking software (PMS) connected, you can trigger the check-out manually in the dashboard on the departure day. To get as many guests as possible to scan: hang the sign clearly visible on the door and mention the scan in your message before departure.

WhatsApp, email and webhook – every channel is included from day one. The webhook connects Zapier, Slack, Home Assistant or your own systems. You can use multiple channels simultaneously. WhatsApp supports up to 6 numbers at once – so stand-ins get the message too.

CheckYoutNotifications

✅ The current guests have just checked out.
🏠 Bergchalet Eiger
Cleaning can begin.
⏰ Check-out: at 07.04.2026, 7:42 local time

7:42

Within seconds. As soon as your guest confirms the check-out, the notification is sent immediately.

Yes. Each property has its own notification settings. This lets you notify a different cleaning team for property A than for property B.

No, this is technically not possible. Meta only allows 1:1 messages to individual phone numbers through the official WhatsApp Business API – groups are fundamentally not supported by the API. This limitation applies to all providers using the official Business API, not just CheckYout.

Solution: You add up to 6 phone numbers per property. All recipients get the check-out notification at the same time, each as their own WhatsApp message straight to their phone.

If you have a tado° Smart Thermostat, you connect it to CheckYout under “Connections”. As soon as a guest scans the check-out sign, the heating is automatically lowered to the setback temperature (e.g. 15°C) – unless another guest is arriving that same day. Before the next arrival (based on your Smoobu booking data) tado° heats back up to the comfort temperature in time. You set the temperatures and lead time yourself.

There is no fixed figure: the longer the property sits empty between two guests and the deeper you set back the heating, the more you save; insulation and energy prices play a part too. Your dashboard shows the savings for your property.

No. Check-out notifications, the Google review link and reminders work without tado°. Heating control is optional: if you have a tado° Smart Thermostat, you connect it under “Connections”.

No. You set how much lead time before the next arrival the heating gets to warm back to the comfort temperature. CheckYout knows the next booking from Smoobu and starts heating automatically in time.

No. CheckYout works on its own: guest scans, team gets notified. PMS connections (Smoobu, Guesty, Lodgify, Hostaway, Beds24 – other PMS and Airbnb/Booking.com via iCal) and smart-home integrations (Nuki, Tedee, igloohome, tado°, Netatmo, Vaillant, Philips Hue, Shelly, Home Assistant) are optional.

Yes. Each property has its own configuration: its own Nuki lock, its own tado° thermostat, its own Hue bridge, its own webhook and its own notification recipients. Property A can run with Nuki and tado°, property B with Philips Hue only, property C without smart home.

Your guests are greeted by first name on the check-out page. You also see upcoming check-outs and the heating can turn on automatically before the next arrival. More about the Smoobu integration.

With a PMS connection, you automatically pass booking data, property names and the guest's first name to CheckYout. The check-out page then shows a personal farewell. In your dashboard you see every upcoming check-out, and the heating can align per vacation rental with the next arrival. Currently supported PMS: Smoobu, Guesty, Lodgify, Hostaway and Beds24. Using a different PMS or renting directly through Airbnb/Booking.com? Connect your calendar via iCal – CheckYout takes the arrival and departure dates from it.

If you have a Nuki Smart Lock with Keypad, you assign your cleaner’s access code in CheckYout. From then on, CheckYout automatically detects their arrival and completion in the background.

No, the plain check-out scan is anonymous by design. We never ask for email, phone or payment details. If you connect a PMS, CheckYout shows the first name from your booking, for example to greet the guest at check-out.

Yes. CheckYout complies with both the Swiss Data Protection Act (DSG) and the EU GDPR. Hosting and database are located in the EU (Frankfurt). The plain check-out scan collects no guest data. If you connect a PMS, CheckYout only processes the booking data from it (e.g. the first name for a greeting) – never more than needed.

Your account data is stored on servers in the EU (Frankfurt) – both hosting (Vercel) and database (Supabase). Access is isolated per account and vendor tokens are stored encrypted.

CheckYout (CHF 18/mo, or CHF 15/mo yearly): Your first property and the full feature set are included: WhatsApp & email, webhook, custom guest texts, Google review link and PMS sync (Smoobu, Guesty, Lodgify, Beds24, Hostaway – other PMS and Airbnb/Booking.com via iCal).

Additional properties: tiered CHF 10 (2nd–5th), CHF 8 (6th–15th), CHF 6 (from 16th) per property per month.

Smart Home add-on (CHF 9.90/mo): lock (Nuki, Tedee, igloohome), heating (tado°, Netatmo, Vaillant), lights and switches (Philips Hue, Shelly, Home Assistant).

14-day free trial. All prices include VAT.

14-day free trial, no credit card. You can start right away and use every feature. After that, CheckYout is CHF 18/mo (CHF 15/mo on the yearly plan) and includes your first property and the full feature set. Each additional property gets cheaper in tiers.

Yes, on the monthly plan at any time, effective at the end of the current billing month. The yearly plan runs for 12 months and ends when the paid year runs out. You cancel directly in your dashboard.

Yes, you can change both at any time in your dashboard. The prorated amount for the current billing period is charged right away.

The confirmation page after check-out shows a link that leads straight to your Google Business profile. The guest has their phone in hand and the stay still fresh in mind.

For the automatic review invitation, yes. If you don’t have a profile yet, it’s worth creating one – it’s free and significantly improves your visibility on Google. Create Google Business Profile →

No. The cleaner receives a WhatsApp message with a link. They confirm the cleaning with a single tap on that link – everything runs in the browser.

The WhatsApp message contains the button “Confirm cleaning”. One tap on it marks the cleaning as complete. You get a notification right away in the dashboard and, if you like, by email or WhatsApp.

1. Create an account on checkyout.ch
2. Add your property and enter your cleaner’s WhatsApp number
3. Print the sign as an A4 PDF (wooden sign optional)
4. Hang the sign next to the door

Set up in 5 minutes.

The sign has a self-adhesive backing and can be attached directly to the wall or door. Recommended: next to or on the exit door, at eye level.

Yes. CheckYout works without any PMS integration. You can add properties manually and invite cleaning teams directly. With a PMS connection (Smoobu, Guesty, Lodgify, Hostaway or Beds24), booking data also syncs automatically.

Yes. The first property is included in the subscription, each additional one is added at a lower tiered price. Every property has its own notification recipients and its own connections. All prices on the pricing page.