Frequently Asked Questions about CheckYout – Checkout, Cleaning & Pricing

CheckYout is a check-out notification system for vacation rentals. When leaving, your guest simply scans the QR code or taps their phone on the NFC chip on the door sign – and you and your cleaning team are instantly notified via WhatsApp or email.

CheckYout is for all hosts who rent vacation apartments or houses and want to simplify their check-out communication. It is especially suited for hosts with 1–10 properties who don’t need an expensive property management system but still want to work professionally.

No, not at all. You create an account, add your property and choose how you want to be notified. It takes about 5 minutes. The sign arrives pre-configured – just hang it up and get started.

The check-out page automatically detects your guest's phone language. 9 languages are supported: German, English, French, Spanish, Italian, Dutch, Croatian, Greek and Portuguese. International guests feel at home right away.

Yes. When you sign up you can create a virtual sign. You get a QR code to print or scan directly on your phone. All features are identical. For a more professional guest experience, there's also the wooden sign with NFC — optional and compatible with any plan.

Current guest, cleaning status, door lock, heating, recent check-outs with delivery status, review click rate – all in a single overview.

The sign is a high-quality, coated wooden sign with a printed QR code and an integrated NFC chip. It is typically hung on or next to the entrance door and includes a friendly farewell message along with brief instructions in German and English.

Ideally in a clearly visible spot near the entrance door, at about eye level. This way guests see it when leaving and can easily scan the QR code or NFC chip.

The guest is redirected to a short, friendly check-out page. With one click on the button they confirm the check-out. You and your cleaning team are immediately notified via your chosen channel. Optionally, the guest is then invited to leave a Google review.

No. The guest scans the QR code with their phone camera – everything runs directly in the browser. Just scan and click.

You receive a notification with a timestamp. This lets you track when the check-out was triggered. Duplicate scans are not a problem – you simply see another notification.

In practice, most guests scan — especially when the sign sits visibly by the door and you mention the scan once in your arrival message. If a guest does forget, your usual check-out routine continues as before — you lose nothing.

Tip: Mention scanning the QR code in your check-out instructions – e.g. in your guest folder, your Airbnb/Booking description, or in your pre-departure message. This way your guests know about it and the scan rate increases significantly.

NFC works with most modern Android smartphones and iPhones from model XS onwards (iOS 13+). Older devices can use the QR code instead – that’s why the sign always offers both options.

In Free: WhatsApp and email. From Plus onwards, webhook is also available (for integration with Zapier, Slack, Home Assistant or your own systems). You can use multiple channels simultaneously. WhatsApp supports up to 3 numbers at once – perfect for you and your cleaning team.

Within seconds. As soon as your guest confirms the check-out, the notification is sent immediately.

Yes. Each property has its own notification settings. This lets you notify a different cleaning team for property A than for property B.

No, this is technically not possible. Meta only allows 1:1 messages to individual phone numbers through the official WhatsApp Business API — groups are fundamentally not supported by the API. This limitation applies to all providers using the official Business API, not just CheckYout.

Solution: You can add up to 3 phone numbers per property. All recipients receive the checkout notification simultaneously — as individual WhatsApp messages directly to their phone. In practice, this achieves the same effect as a group, but is more reliable: direct messages have a significantly higher read rate than group messages.

If you have a tado° Smart Thermostat, you can connect it to CheckYout in the settings. As soon as a guest scans the check-out sign, the heating is automatically lowered to the setback temperature (e.g. 15°C). Before the next arrival – based on your Smoobu booking data – tado° heats back up to the comfort temperature in time. You set the temperatures and lead time yourself.

That depends on your property, the number of guest turnovers and the vacancy time. As a guideline: for a typical chalet with 8 turnovers per month and an average of 18 hours vacancy, reducing the temperature by 6°C can save about 120 kWh per month – approximately CHF 32. You can see the exact savings directly in your dashboard.

Heating control is an optional feature. CheckYout works without tado° too – all core features like check-out notifications, Google reviews and reminders are available independently. But if you have or plan to get a tado° Smart Thermostat, you can easily connect it in the settings.

No. You set how many hours before the next arrival the heating should warm back to the comfort temperature – for example 6 hours. CheckYout knows the next booking from Smoobu and starts heating automatically in time.

No. CheckYout works on its own: guest scans, team gets notified. PMS connections (Smoobu, Guesty, Lodgify, Hostaway, Beds24) and smart-home integrations (Nuki, tado°, Netatmo, Vaillant, Nest, Shelly, Hue, Home Assistant) are optional.

Yes. Each property in CheckYout has its own configuration – its own Nuki lock, its own tado° thermostat, its own Hue bridge, its own webhook. For example, you can equip property A with Nuki and tado°, connect property B only to Philips Hue, and run property C entirely without smart home. Notification recipients (WhatsApp, email) are also stored per property. One CheckYout login, full control per property.

Yes. When you create a property in CheckYout, you assign the devices you want – a specific Nuki lock, a specific tado° thermostat, a specific Hue bridge. Assignments are per property. Each property can have a different setup without the configurations interfering with each other. With Pro you can manage any number of properties, each with its own integrations.

Your guests are greeted by first name on the check-out page. You also see upcoming check-outs and the heating can turn on automatically before the next arrival. More about the Smoobu integration.

With a PMS connection, you automatically pass booking data, property names and the guest's first name to CheckYout. The check-out page then shows a personal farewell. In your dashboard you see every upcoming check-out, and the heating can align per vacation rental with the next arrival. Currently supported PMS: Smoobu, Guesty, Lodgify, Hostaway and Beds24.

If you have a Nuki Smart Lock with Keypad, you assign your cleaner’s access code in CheckYout. From then on, CheckYout automatically detects when they arrive and when they finish – without any extra steps on their part.

No. CheckYout was designed to be privacy-friendly from the start. The guest clicks the check-out button anonymously – no personal data is collected.

Yes. CheckYout complies with both the Swiss Data Protection Act (DSG) and the EU GDPR. Hosting and database are located in the EU (Frankfurt). No personal guest data is collected at all — names, email addresses and phone numbers stay out of the system — so data protection is built in.

Your account data is stored on servers in the EU (Frankfurt) — both hosting (Vercel) and database (Supabase). Everything protected to the highest security standards.

Free (CHF 0): 1 property, WhatsApp & email notifications, check-out PDF, dashboard.

Plus (CHF 4.90/mo): Up to 3 properties, everything in Free plus: webhook, custom guest texts, Google review link, Nuki smart lock, PMS sync (Smoobu, Guesty, Lodgify, Hostaway, Beds24).

Pro (CHF 9.90/mo): Unlimited properties, everything in Plus, plus: tado° thermostat, smart-home actions (Hue, Vaillant, Netatmo, Google Nest), priority support.

All prices include VAT.

CheckYout offers permanently free Free. You can start right away and use all basic features – no credit card and no time limit. When you need more, you can upgrade to Plus or Pro at any time.

Yes. CheckYout can be cancelled monthly — no minimum contract period, fully transparent pricing.

Yes, you can change your plan at any time in your dashboard. The new price applies from the next billing period.

After check-out, your guest is kindly invited on the confirmation page to leave a Google review. The link leads directly to your Google Business profile. Since the guest has just had a positive departure experience, the likelihood of a 5-star review is particularly high.

For the automatic review invitation, yes. If you don’t have a profile yet, it’s worth creating one – it’s free and significantly improves your visibility on Google. Create Google Business Profile →

No. The cleaner receives a WhatsApp message with a link. They confirm the cleaning with a single tap on that link – everything runs in the browser.

The WhatsApp message contains a token link. One tap marks the cleaning as complete. You receive an instant notification – in the dashboard and optionally via email or WhatsApp.

You can always trigger a cleaning manually from the dashboard — even on the rare occasion a guest doesn’t scan. More details under How it works.

1. Create an account on checkyout.app
2. Add your property and cleaning team
3. Order the wooden sign or print the PDF QR code
4. Hang the sign in the property – done

Setup typically takes less than 10 minutes.

The sign has a self-adhesive backing and can be attached directly to the wall or door. Recommended: next to or on the exit door, at eye level.

Yes. CheckYout works without any PMS integration. You can add properties manually and invite cleaning teams directly. With a PMS connection (Smoobu, Guesty, Lodgify, Hostaway or Beds24), booking data also syncs automatically.

Yes. CheckYout is free for one property (Free). For multiple properties, there are Plus and Pro. See all prices and features on the pricing page.